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Project Engineer – Air Traffic Data Vacancy

Location: Copperchase Ltd, Cramlington Office

Job Description 

Updated on 02/05/2024

Summary

We are seeking an experienced and an enthusiastic and motivated individual skilled Project Engineer for Air Traffic Data to join our team at Copperchase facilities located in the UK, Cramlington Office. 

Copperchase has a perceived image in the ATC marketplace as an ‘AFTN Messaging’ company.  We have changed and today the reality is that we are far more than this with a basket of new and diverse products and services to offer the ATC community. If no one knows about this change then we are not going to be a successful business.

Major Duties

  1. Data Systems Projects
  2. Customer Support
  3. To mentor where required more junior engineers.
  4. Attend project meetings as required.
  5. Main point of contact for the customer when Project in implementation phase.
  6. Procure, Build, Install, and Test of Copperchase Products.
  7. Conduct major contractual milestone events with customer i.e. CDR, FAT, SAT.
  8. Provide support where required to Copperchase ATE Engineering.

Responsibilities/ Objectives

Aviation Projects:

  • Procurement, Build, Test and Configuration of ATD Projects.
  • Prepare and Produce project documentation as defined by the Copperchase project methodology and QA procedures.
  • Prepare and conduct FAT and SAT where required to obtain major milestone contractual sign off.
  • Perform Installation and commissioning at customers sites as required.
  • Delivery of projects within planned timescales and within allocated budget.
  • Deliver customer Training as required by Contract.
  • Produce progress reports as required by the Operations manager.
  • Ensure the Operations Manager is updated with any changes to proposed project plan.
  • To act as a role model and set a positive example for more junior engineers.

 Support:

  • Provide customer support as per Warranty and Maintenance contract terms and Conditions.
  • Record using FreshDesk all support all service activities.
  • Perform Case analysis and resolution.
  • Progress any Case which results in an IR for development through the Software team.
  • Liaise with customer engineers and management with a degree of sensitivity where situations become political or sensitive.

 Sales:

  • Provision of sales support and project costing information for procurement.
  • Advise at the bid stage on proposed solution with a view to implementation and commissioning.
  • To maintain professional relationships with Copperchase customers and develop.  

    Required Experience

    1. Working knowledge of current Windows Server Operating Systems.
    2. Working knowledge of current Windows Desktop/Workstation Operating Systems.
    3. Working knowledge of current Windows SQL Server.
    4. Wide Knowledge of all Data systems.
    5. Good telephone manner with diagnostic abilities for support.
    6. Ability to work as part of a team or alone as required.
    7. Ability to work remotely from the rest of the team using MS Teams.
    8. Smart appearance able to communicate well at different customer management levels.
    9. Willingness to travel locally and overseas.
    10. Ability to protect and maintain the integrity of Copperchase in the workplace.