INTIV Learning and INTIV AI-Assistant are the two knowledge and competency elements of the INTIV airside training system. Where INTIV Simulation builds hands-on skill, Learning and AI-Assistant make sure that skill is retained, tracked and available the moment it’s needed on shift, on the ramp, on any device. Used together, they give airport and ground handling operations one certification and competency framework, and one approved source of operational truth, for every operator across every shift and contractor.
INTIV Learning
A microlearning airside training platform delivering engaging lessons on mobile and desktop devices, enabling personnel to train between daily tasks. INTIV Learning tracks competencies, detects skill gaps and risk signals, automatically assigns retraining, and supports compliance replacing “certificate issued” with demonstrated, ongoing competence.
Key Benefits
- Training That’s Built to Be Remembered: Short, interactive microlearning modules designed around adult-learning methodology for ongoing competence development, not one-off completion.
- Train Anywhere, on Any Device: Accessible on desktop and all types of mobile devices with secure login, so staff can train between shifts and tasks.
- Personalised by Design: Learning paths adapt to each operator’s specialisation, performance and skill gaps.
- Full Visibility for Managers: Manager dashboards give complete visibility into team competencies, with real-time risk indicators and automatic retraining triggers.
- Built for Compliance: Easy course creation, certification workflows and competency management, producing auditable, standardised training records.
Airside Training System Features
- Interactive, short microlearning modules covering airport procedures and equipment handling, using text and image questions.
- Secure login across desktop and mobile devices.
- Personalised learning paths based on specialisation, performance and skill gaps.
- Manager dashboards with full visibility into team and individual competencies.
- Real-time risk indicators, automatic retraining triggers and performance monitoring.
- Straightforward course creation, certification workflows and competency management tools.
INTIV AI-Assistant
Instant access, via browser and mobile devices, to airport procedures, manuals, troubleshooting guidance and technical documentation. INTIV AI-Assistant supports personnel during problems, failures and non-standard situations with responses generated only from your own approved data sources.
Key Benefits
- The Right Answer, in Seconds: 24/7 guidance and troubleshooting support during live operations, across voice, text and image.
- No AI Hallucinations: Responses are generated exclusively from client-approved data sources, such as your own procedures, manuals and maintenance guides.
- Always Current: The knowledge base updates immediately following any procedure or regulatory change.
- One Source of Truth: A single knowledge hub for airport regulations, manuals and maintenance guides, replacing inconsistent answers across shifts and contractors.
- Scales Cost-Effectively: Designed for cost-effective access across large groups of airport personnel and multiple locations.
System Features
- Knowledge hub covering airport regulations, manuals and maintenance guides.
- AI-powered voice, text and image assistance for all types of airside operations.
- 24/7 guidance and troubleshooting support during operations.
- Responses generated only from client-approved data sources.
- Immediate knowledge base updates following procedure or regulatory changes.
- Cost-effective deployment across large personnel groups and multiple sites.
Why UK Airports and Ground Handlers Are Looking at This Now
The CAA’s incoming ground handling regulation, expected to apply from November 2026, is pushing airports and handlers to move from “certificate issued” to demonstrated, auditable competence whilst a fast-turning, largely seasonal workforce makes consistent onboarding harder every year. INTIV Learning and INTIV AI-Assistant give you one certification framework and one approved knowledge source across every operator, shift and contractor site, so standards don’t drift between them.
Delivery and Support
Copperchase works with the INTIV team to configure Learning and AI-Assistant around your existing procedures, manuals and certification requirements, from an initial consultation through to a live technical demonstration and, for qualified opportunities, a tailored workshop built around your own operational requirements.
Contact us today to find out how the INTIV Learning and AI-Assistant can help you build and prove consistent competence across your airside teams.
